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Frequently Asked Questions
How do I know my order's Shipping cost?
Shipping costs are calculated regarding your order's total weight and your delivery address. Add the products you desire to your Shopping Cart, click "Shipping Costs" (on the Cart page), then enter your address details. Your order's shipping costs will then be displayed as part of total. Proceed to checkout to complete your purchase.
Is NeweraParts.com safe?
You may already be familiar with www.NeweraImports.com We have been providing Japan’s best available performance cars to the UK and European countries since 1998. In addition, www.neweraDVD.com makes some of the best DVD’s about the tuning scene in Japan and the Street culture that fuels it. Newera’s reputation is amongst the very best in this business.

What Payment Methods are accepted?
We accept the following payment methods:

Supported cards
Paypal
» International Direct Transfer
» UK Direct Bank Transfer.

Please be aware that a 5% charge will be added to all PayPal transactions to cover PayPal costs.

How Long does Payment Processing take?
Online or telephone credit card payments and Paypal payments are instant. Payment into our UK Lloyds TSB account can take up to 3 working days to show up. International payments 4 to 5 working days.
When making a transfer to the UK Newera Parts account, please quote your name as a reference and send us an e-mail to confirm when monies have been sent.
What shipment methods are used?
We primarily use the EMS or SAL shipment service. EMS and SAL are international insured air freight that operates in many countries throughout the world using the national Post Office service. Complete international tracking is provided by EMS and the tracking number and information is provided to you once an order has been shipped. For specially ordered larger items that are oversized for shipping via EMS we will usually offer either Nippon Express surface delivery or another low priced surface courier method.
How long does shipment take?
Our standard delivery is 6-10 days from receipt of payment and from when goods are sent to you via EMS. For special items sent via surface delivery, delivery will usually take less than 6 weeks.
Can I track my goods?
Part delivery will always be registered, and we provide a tracking number on your receipt so you’ll be able to check online with mailing service suppliers to know where your goods are every step of the way. Goods are never lost in transit.
I only received some of my goods!
Your remaining parts are not missing. Because we did not have stock of all the items you have ordered and our parts are purchased of many different suppliers they arrive to Neweraparts.com at different times. In order to get goods to you as soon as possible we sometimes send what is available ahead and inform you of which goods have been sent with a receipt. If an items is delayed, we will keep you informed!
Can you source standard OEM parts and accessories?
We can source and supply new OEM parts for your Japanese car!
Please be realistic with your requests, a trim clip is not an ideal item to be sourced all the way from Japan. Note we also require all relevant information to obtain a quotation for you, such as make and model, specific item you want and the chassis number for your car if applicable. Note that your budget must be realistic. Unrealistic requests will not be responded to.
Please contact us to request a quotation.
If what I want is not shown on your site, can you supply to order?
We welcome only serious inquiries and requests. We have access to all accessory suppliers in Japan. It it’s still in production, we can almost certainly provide it at a competitive price. Note we also require all relevant information to obtain a quotation for you, such as manufacturer of goods, specific item you want and the chassis number for your car if applicable. Note that your budget must be realistic. Unrealistic requests will not be responded to.
Please contact us to request a quotation.

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